Cancellation of an Order
1. Once payment is made your order can be cancelled (excluding fitted sheets and duvet covers), only if it’s 2 working days prior to the delivery date.
2. Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
3. Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.
Confirmation of Order
Once the payment has been made you will receive an email confirming the item you have purchased. How do I check the status of my order?
1. Once your order is placed you will receive an email with your order details which includes the order confirmation number.
Method of Delivery
1. Orders will be delivered to the location provided by you through a courier & there will be a delivery charge added to the total order value.
2. Same day delivery option is available for selected products and selected locations only
Note : Delivery of the items will be based on the availability of the item you have ordered and on the delivery location. Delivery period provided in our site will neither form a condition not a warranty on the delivery period.
* We accept payments via PayHere payment gateway, KOKO and Mintpay
* VISA and Master Payment options are provided through HNB Bank
* Is it safe to make online payments?
At the time of payment, you will be directed to the respective payment gateway which is safe and secured.
* What should I do if my payment fails?
In case of a payment failure, please retry ensuring, 1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
* We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability, which may change without prior notice