What are the finished sizes of your products?
Please refer to the individual product pages for the sizes of each item.I’m experiencing technical issues with the Bedsheet Factory website. Whom do I contact?
To get the best online experience, we suggest using an up-to-date browser like Chrome. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screenshots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
Please contact our Customer Service team via call +94 716866418 or e-mail [email protected]
Do you offer a range of sheets and towels for hotels?
Yes, We have a Hotel Grade Collection catered for hotels / resorts. For inquiries, please contact us on +94 716866418 or e-mail us at [email protected]
When will my credit card be charged?
The transaction will be charged immediately when you place the order on our site
Can I change or cancel my order?
Once your order has been placed and you have received an order confirmation via e-mail, or if your order has been shipped, you will no longer be able to make any changes through our website. To change or cancel your order prior to shipment, please contact us at +94 778880113 from 11 AM to 5 PM, Monday to Friday.
Do you have an ethical sourcing policy?
We have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced:
- Lawfully, through fair and honest dealing
- Without exploiting the people who made them
- In decent working conditions and
- Without damaging the environment
What are your current shipping methods?
We ship island wide via courier
How should I care for my bedding?
Visit our Care Page for information on how to care for your bedding and bath items.
When will I receive my refund?
The refund will be processed immediately and take one to three business days to realize to your account.
