Start an Exchange/Return

• Need a hand with our products? Send us an email at thebedsheetfactory@yahoo.com or simply call us and we’ll help initiate the process.
• Please include photos and a detailed description in your email so that we can offer you a solution.
• If you are unsatisfied with your purchase, we are happy to accept returns/exchanges with a similar product in our range within 21 days of the original date of delivery and, require proof of purchase (e.g. payment receipt, invoice number, order confirmation email).
• Please note that courier/shipping charges are applicable for exchanges/ return orders, which would take approximately 04-07 working days upon your request.
• Your satisfaction is our priority, feel free to contact us directly to provide you with any clarifications.

Conditions for Returns / Exchanges

• Shipping/courier fees are non-refundable
• We do not accept exchanges or returns on sale items or third party products.
• The product must include the original labels and tags
• For exchanges/returns, the product must be unused, unwashed and with original packaging